Apple

Perform advanced diagnostics and repairs on Apple devices. Support customers with account security, encryption, and device lifecycle management while maintaining AppleCare quality standards.

• •Performed advanced hardware and software diagnostics on macOS, iOS, and iPadOS devices, including troubleshooting kernel panics, storage corruption, and system performance issues
• •Executed precise repairs and system restores while adhering to AppleCare and ISO quality standards, maintaining high device reliability
• •Assisted customers with account security, Apple ID, encryption, and multi-factor authentication (MFA), reinforcing cybersecurity best practices
• •Supported device lifecycle management through system updates, backups, data recovery, and iCloud administration, ensuring customer data integrity

U.S. Army

Led network administration and infrastructure support for tactical and enterprise environments. Maintained classified and unclassified networks while implementing security measures and managing server environments.

• •Mentored and led junior personnel on the operation and maintenance of network devices, enhancing unit technical proficiency
• •Configured, monitored, and troubleshot Cisco routers, switches, and firewalls, ensuring uninterrupted network connectivity in tactical and enterprise environments
• •Coordinated with diverse teams to address hardware and software issues, fostering a collaborative environment to achieve mission objectives
• •Managed and secured both classified and unclassified networks (NIPR/SIPR), ensuring compliance with DoD cybersecurity policies
• •Implemented network security measures, including access control, encryption, and patch management, to protect sensitive military data
• •Administered and maintained Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy to ensure secure and reliable user access